OUR MISSION
TO PROVIDE OUR CUSTOMERS WITH TRUSTED, INNOVATIVE ENGINEERED SOLUTIONS & SERVICES.
OUR VALUES
LIVE THE COMPANY VALUES
Quality, Customer Satisfaction, Leadership, Integrity, People, Suppliers. Integrity must characterize everything we do. We want everyone who comes in contact with us to know that we do things the right way at Instrument Associates. We don’t take short cuts.
TEAMWORK
We regard each other as equal partners creating an environment of openness and trust.
We will participate together openly and fairly with a willingness to engage in forward thinking, vision and goals.
COMMUNICATE
We want good news to travel fast and bad news to travel even faster. We need to
be mindful of the importance of honestly communicating problems as well as good results. The sooner we communicate a problem, the easier it is for us to marshal our company’s resources to solve it.
RESPECT
We are resolved to appreciate each other and show respect for each other and all lines of
authority.
LOYALTY
We will maintain our strength through loyalty to each other, the company and its values. We will convey to others our belief in ourselves, our company, our future.
OUR BEHAVIORS
CUSTOMERS
We are dedicated to respecting our customers, listening to them, understanding their needs and exceeding their expectations.
INTEGRITY
We will hold each of our company representatives to the highest standards of behavior, honesty loyalty and fairness in all aspects of our work.
PEOPLE
We treat one another with respect and are committed to openness and trust in all relationships. We take pride in our continued success and the significant contributions that come from the diversity of our individuals and ideas.
SUPPLIERS
We regard our suppliers as valued and respected business partners by sharing fair and equitable treatment, clear agreements and honest feedback.
Awards
- Prestigious Parker Diamond Award 2005 & 2015
- Parker Quota Bonus Awards
- Vice President Operating Division Instrument Society of America
- Parker Recognition of Service as President CPI Distributor Advisory Council
- Distributor Marketing Management Certificate from Parker Hannifin
- Lawson Products Key Supplier Quality Circle
- SVF Flow Controls Award of Excellence Recognition of Outstanding Achievement in The Sales and Service of SVF Products
TESTIMONIALS
As you know, during outages, keeping a Nuclear Power Plant up and running is critically important. Most vendors have an emergency contact to reach after hours but when we have tried, they are rarely reachable and most of the times do not call back. John Yarmoska and Instrument Associates have always answered the bell at any time. In fact, they have three points of contact and we have never had a problem reaching a responsive person. Your excellent service has frequently contributed to getting the plants in service on time.
Materials Management, Nuclear Power Plant
Any time I need a part in the hurry, Instrument Associates and John Yarmoska are the first ones I call. No matter how big or small the order is, the service is always the first priority. The best example is when I needed just a few feet of ¼” tubing to complete a project. John Yarmoska stopped everything and delivered some sample pieces that you had at no charge from the tube bending courses you have provided to us and to other customers throughout the years.
Walter N., Technics
We started doing business with Instrument Associates in 1990. At that time, we were actually a solid customer of Instrument Associates’ competitor’s products. It didn’t take long based on Parker’s quality of products and excellent service for me to switch brands and companies to IA and Parker. As a fabricator of equipment that needs to arrive at my customer’s plant on a predetermined schedule, I am always in need of last minute parts to complete equipment skids. You’ve delivered parts at all times of the day, night, weekends, and even to my house; whatever was needed.